Below FAQ are some common concerns of our clients before purchasing the dual relay switch, if you have other questions, please just send it to techsupport@orvibo.com. You can also live chat with us here

Pre-Sales Questions

Works with single-pole switches, including 2 gang switches and double switches
Also neutral wire is needed in order to install the smart relay switch
No. It works only with single-pole switches
Normally the neutral wire is white color wire. You can use electrical tester to find the neutral wire.
This dual relay switch works on WiFi, no need of hub.
Yes. It is also certified by Amazon.
Yes. They can be controlled independently on mobile phone and via voice command.

Installation, Configuration & Operation

    L1, S1A and S1B is a set.
  1. 1. Connect S1A to one bronze screw terminal, S1B to another terminal;
  2. 2. Connect the L1 from the dual relay switch to the related load wire in the junction box
  3. 3. Connect line wire L from the relay switch to line wire in the junction box
  4. 4. Connect the neutral wire N from the relay switch to the neutral wire in the box
  5. 5. Cover the L2 with a wire connecter
  6. 6. Put the relay switch into the junction box
  7. 7. Attach the antenna to the box. Keep away from metal to avoid signal interference
  8. 8. Put the switch into the junction box, install the wall plate
    *L1, S1A and S1B are for one load
    *L2, S2A and S2B are for another load
  1. 1. Connect with 2 switches
    1. Connect S1A to one bronze screw terminal, S1B to another terminal;
    2. Connect S2A to one bronze screw terminal, S2B to another terminal;
  2. 2. Wire the dual relay switch
    1. Connect the L1 from the dual relay switch to a load wire in the junction box
    2. Connect the L2 from the dual relay switch to the other load wire in the junction box
  3. 3. Connect line wire L from the relay switch to line wire in the junction box
  4. 4. Connect the neutral wire N from the relay switch to the neutral wire in the box
  5. 5. Cover the L2 with a wire connecter
  6. 6. Put the relay switch into the junction box
  7. 7. Attach the antenna to the box. Keep away from metal to avoid signal interference
  8. 8. Put the switch into the junction box, install the wall plate
Trulli
Touch, hold and open the QR code to download ORVIBO Home app;register and login
  1. Open Orvibo Home app
  2. 1. Tap "+" sign at the top right corner
  3. 2. Select "Switch & Outlet
  4. 3. Tap "Dual relay switch"
  5. 4. Follow onscreen steps
  6. * Remember to choose 2.4Ghz not 5Ghz WiFi

The two switches will be discovered automatically with your Alexa app. You can ask Alexa to turn on or turn off the light.
Yes. Just touch, hold, open the QR code and download the app
You can refer to the guide in your Orvibo Home app. Please follow the path: Me/Service/Google home
When you add the switch to mobile phone app, you will see a drop down list with the WiFi network names. You need be sure not to choose 5Ghz WiFi, and choose 2.4Ghz Wi-Fi. If that still not work, please make a screen shot and email to us.
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